FAQs
Orders & Payments
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.
Is my payment information secure?
Yes. Our website uses SSL encryption and trusted payment gateways to ensure your information is always safe.
Can I make changes to my order after placing it?
If your order has not yet been processed, we may be able to adjust it. Please contact us immediately at support@solvanajewels.com or via WhatsApp at +44 7441 921701.
Shipping & Delivery
Do you ship worldwide?
Yes, we proudly ship worldwide. Shipping fees and delivery times vary depending on the destination.
How long does shipping take?
Standard delivery usually takes 5–10 business days, while express shipping options (where available) take 2–5 business days. Local customs clearance may affect delivery times.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and link to follow your parcel.
Returns & Exchanges
What is your return policy?
We offer a 14-day return policy starting from the day you receive your item. To be eligible, the item must be unworn, unused, with tags, and in its original packaging. Personalized or final sale items are not eligible for return.
How do I start a return?
Please contact us at support@solvanajewels.com to initiate a return. We will provide you with the instructions and return shipping label if your return is accepted. Items sent back without authorization will not be accepted.
Do you offer exchanges?
Yes, exchanges are possible if the desired size or item is in stock. Please contact our support team for assistance.
Product & Care
What materials do you use?
Our jewelry is crafted from 925 Sterling Silver with 18K PVD gold coating, designed for durability, shine, and everyday wear. All pieces are hypoallergenic and nickel-free.
Will my jewelry tarnish?
With proper care, Solvana Jewels are designed to resist tarnishing. We recommend avoiding contact with harsh chemicals, perfumes, and water to maintain shine.
How should I clean and store my jewelry?
Wipe with a soft cloth after each wear, clean occasionally with mild soap and warm water, and store each piece separately in a dry pouch or jewelry box.
Ring, Bracelet & Necklace Sizing
How do I find my ring size?
Check our Ring Size Guide for international conversion charts and measuring tips. If in doubt, we recommend choosing the larger size.
What about bracelet sizing?
Measure your wrist and add 1.5–2 cm for a comfortable fit. Our Bracelet Size Guide provides detailed instructions.
How do I choose the right necklace length?
Refer to our Necklace Size Guide for detailed charts on women’s and men’s standard lengths.
Gift Orders
Can I include a gift message?
Yes, gift messages can be added during checkout.
Do you offer gift packaging?
All Solvana Jewels are shipped in our signature packaging, perfect for gifting. Premium packaging options are also available at checkout.
Warranty & Repairs
Do you offer a warranty?
Yes, all Solvana Jewels come with a 6-month warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or misuse.
Do you offer repairs or resizing?
We can assist with professional polishing, resizing, or stone tightening. Please contact our support team for service options.
Customer Support
How can I reach you?
Our dedicated team is available via email at support@solvanajewels.com or WhatsApp at +44 7441 921701. We aim to respond within 24 hours.
What if I have an issue with my order?
Please reach out to us immediately. Our customer care team will work with you to resolve the issue quickly.